1 reviews | Active since Nov 2016

01 Dec 2016, 07:04

Worst network in South Africa

<p>No service for over 36 hours because Vodacom cannot tell the difference between a customer who is in arrears and one who is not. The only number I can call is 111 and the agents tell me I need to call other departments, how can I call them if I have no service! I have to sit on hold for 20 minutes before an agent can answer only to have the call put down. It seems there is no one that can resolve this issue and no one can even call me back to help. Endless problems with Vodacom, billing cannot run properly and the system is down a lot of the time. </p>

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Replies (2)
Vodacom
Vodacom's reply01 Dec 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update01 Dec 2016, 12:12
Reviewer Update

How will a consultant make contact with me if I have no service?