Worst network in 2018

I have been with vodacom for 11 years and can honestly say that they have always been expensive not once have I ever considered leaving this network. When the social bundles and whatsapp bundles came through I was the happiest. It worked out great for me and was constantly on my phone. Until one Friday evening I wasn't able to log on fb, check statuses, upload statuses, listen or send voice notes or even receive pics. Thought it was my phone called them the next day and the agent said she will send me something I need to follow did that-didn't work. Called again came through to a great agent who really went the extra mile for me and even called me back to find out if it was working which it was not she then advised to go to a store. That was the Sunday and I planned to go to the store the Monday when all of a sudden it worked... 3 days later same thing this agent tells me I am unable to do all of this with my bundles they then give me a 1gb free which guess what I'm not able to use for any of the things I needed to use it for I then decided to use it on the internet instead. This has been coming on for the past 2weeks everytime It happens I apparently have to dial *141# select option 3 receive an sms and restart my phone which never works however I then give them a call then it seems to be working. The final straw is that I have airtime, data, social bundle and whatsapp bundle on my phone and yet I still can't access the above mentioned. I am deeply disappointed in vodacom and will definitely considering changing my network after 11 years. This is pathetic!!!!!!!