Worst network for smartphones!

On 26 March I went into the Vodacom Lifestyle Centre branch in Ballito and signed a contract for an iPhone 5C. I was told that the branch currently didn't have any of the devices in stock but they would place an order for me and the device would arrive on 1 April. I thought this was fair and was told that I would be contacted when my phone was ready for collection. April 1st came and went and still no word from Vodacom. I was away in JHB and this morning, more than a week later out of desperation I phoned Vodacom in Ballito and queried why I had not been contacted with information about my phone. The women with whom I spoke was incredibly rude (I unfortunately didn't get her name!) and told me it \wasn't their problem"that there was a backlog with the device delivery. When I suggested to her that a decent thing to do would have been to phone me to let me know out of courtesy"