AdlP
Andre de la Port
1 reviews | Active since Feb 2017
04 Feb 2021, 06:10
Worst network for after service
Cant cancel a contract! Had phoned them numerous times and had 3 times confirmation that the contract has ended! Every month they say the next month is the last month! The contract was suppose to end in October 2020 but still every month they deduct! Every second day they phone me to upgrade the contract and when i say no thanks i canceled the contract then they cant help anymore! Worst network service!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
04 Feb 2021, 06:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2021, 06:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Feb 2021, 06:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2021, 06:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AdlP
Andre de la Port's updateReviewer Update
05 Feb 2021, 05:56Still the worst network to be on! Promise to make contact with you but nothing!
AdlP
Andre de la Port's update05 Feb 2021, 05:56
Reviewer Update
Still the worst network to be on! Promise to make contact with you but nothing!
Vodacom's replyOfficial
10 Feb 2021, 12:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the contract was cancelled with immediate effect and necessary credits requested. Please refer to your new statement for March 2021.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2021, 12:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the contract was cancelled with immediate effect and necessary credits requested. Please refer to your new statement for March 2021.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
AdlP
Andre de la Port's updateReviewer Update
10 Feb 2021, 12:20Thank you
AdlP
Andre de la Port's update10 Feb 2021, 12:20
Reviewer Update
Thank you