LB
Layla B
1 reviews | Active since Oct 2017
07 Aug 2020, 14:13
Worst network ever, close down.
I went to do an upgrade at clearwater 2 weeks ago, i was assisted by a lerato. Anyway she said all i will be paying is R150 in store. To my surprise vodacom debits me another R150, which there is no funds as i paid in store. Anyway. Now i am being charged an additional R100 for a missed debit that i was not informed about. Secondly i tried calling to make an arrangement and i get reffered to Tobi, tobi is a pathetic Chat bot that clewrly cannot assist me. Thanks to the sales agent that just wanted to get a sale i am being penalized, i do not see why i should pay an additional R100 for miss information. After making noise after the sale was done and after the debit was returned then only i was informed. Now i look like a bad payer because of your staffs incompetence. How will u resolve this as i will not pay that additional R100. For missing a R150 debit. Does vodacom think money grows on trees.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Aug 2020, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Aug 2020, 10:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful. Please let us know should you still require assistance, alternatively contact our customer care cente on 082 135(free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful. Please let us know should you still require assistance, alternatively contact our customer care cente on 082 135(free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2020, 10:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful. Please let us know should you still require assistance, alternatively contact our customer care cente on 082 135(free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful. Please let us know should you still require assistance, alternatively contact our customer care cente on 082 135(free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Best regards,
LB
Layla B's updateReviewer Update
11 Aug 2020, 12:16Can someone call me at 1pm please i need to know that i will not be charges 100 for a missed debit order. If u see my history with vodacom i have always honoured my payment. But becuase of this sales consultant i must be charged extra. I refuse. Your call centre is useless. The girl who answered dropped the call and i get a rate my service. Just know i rate 0 in everything u dont even deserve 0. - 10 more like it.
LB
Layla B's update11 Aug 2020, 12:16
Reviewer Update
Can someone call me at 1pm please i need to know that i will not be charges 100 for a missed debit order. If u see my history with vodacom i have always honoured my payment. But becuase of this sales consultant i must be charged extra. I refuse. Your call centre is useless. The girl who answered dropped the call and i get a rate my service. Just know i rate 0 in everything u dont even deserve 0. - 10 more like it.