1 reviews | Active since Sept 2016

17 Jan 2022, 13:45

Worst network ever.

I am so disappointed in the "service" provided from Vodacom. We have been experiencing network issues for over 5 months now (network issues being not able to connect to mobile data or even make / receive phone calls) I logged the situation on 16 Dec 2021. Getting empty promises of being phoned back, still nothing. When one does eventually get hold of a consultant, you're just being told the case is still open. And it could take more than a month still to be attended to. I really wish I could cancel all my contracts with Vodacom. But the moment they expire, I am gone. It is really really pathetic. I mean, we are paying customers. What are we paying for? And what if I am in an emergency situation and I cannot contact anybody? Whose going to take responsibility for that???

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2022, 14:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team