MA
Mark A

1 reviews | Active since Nov 2016

10 Jul 2017, 09:43

Worst network ever

<p>If there were a option to give them -10 stars i would have picked it. We have a problem with our network at our house in springs. It started more than a week ago. We work from our house and we are using 3 vodacom phone contracts and 1 laptop contract to do so. We can not phone. We do not receive any e mails. I phoned vodacom customar care last week Monday to log a complaint. They said they will send it to the people working with this. I then phoned them on Teusday again to find out what was going on with this and nothing has been done about it. I then had a long conversation with the lady and she then loged it for me. They then phoned to say that they will look into this and since then we have not heard back anything from them. We can not run a business like this. Vodacom needs to sort out this problem asap or we would have to speak to one another about canceling our contracts we have with them and moving to a other network. They say that they are SA's leading network but I dont know if that is true anymore. </p>

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Replies (3)
Vodacom
Vodacom's reply10 Jul 2017, 10:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Jul 2017, 10:49
Official

Good Day

We have handed your query to our Network Division who will investigate the matter and provide you with further feedback.

Please accept our apology for any inconvenience caused.

Regards

Dc

Best regards,

MA
Mark A's update10 Jul 2017, 11:00
Reviewer Update

Hi please phone me back. To send me a message to say you will send it to your network division is not good enough. This is what was said to us more than a week ago......