Worst Network EVER!!!!
<p>I am a loyal customer of Vodacom since I started using a cellphone. I have gone from a Contract to pre paid and have 211 talking points that I have earned with recharging. Now, I want to redeem those points for data as I have 211 talking points. That is MY money lying there and now I have a problem redeeming them. I phoned the customer care line and spoke to Byron, he then told me the matter will be escalated so that my points can be redeemed, and today is wednesday already (I spoke to him on Monday) and still the problem has not been sorted out. Why should I be fighting for what is MINE and what I have paid for????????????? This is ridiculous and I will be posting this on every social media possible. This is unacceptable! I have to keep phoning them back and promises are being made every day! I am sick and tired of this poor service from Vodacom! Sort this out!!!!!!!!!!!!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I have been on the line already for an hour and all they tell me is they cant help me. I am sick and tired of all these excuses. I insist on 200mb of data on Vodacoms expenses, and when their technical difficulties have been sorted out, they can take the talking points. I INSIST! Get this done! I have had it with vodacom!
I have been on the line already for an hour and all they tell me is they cant help me. I am sick and tired of all these excuses. I insist on 200mb of data on Vodacoms expenses, and when their technical difficulties have been sorted out, they can take the talking points. I INSIST! Get this done! I have had it with vodacom!