HN
Humbu N
1 reviews | Active since Feb 2017
25 Jan 2024, 08:38
Worst network contract
Very angry with vodacom they have sent me to debt collectors for a cobtract canceled in 2023, when i complained they pretend to call by buzzing and dropping the phone and act like they have resolved my query
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jan 2024, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2024, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jan 2024, 13:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that our records show you have provided with feedback in our previous communication. Please refer to the below:
As per discussion with the Call Centre Agent on 9 December 2023 at 10:30:14, the Agent has advised the invoice generated (H7-18D8NK) was billed for Airtime Advance. The contract has been cancelled however your last invoice which date 01-11-2023 is still due.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that our records show you have provided with feedback in our previous communication. Please refer to the below:
As per discussion with the Call Centre Agent on 9 December 2023 at 10:30:14, the Agent has advised the invoice generated (H7-18D8NK) was billed for Airtime Advance. The contract has been cancelled however your last invoice which date 01-11-2023 is still due.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2024, 13:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that our records show you have provided with feedback in our previous communication. Please refer to the below:
As per discussion with the Call Centre Agent on 9 December 2023 at 10:30:14, the Agent has advised the invoice generated (H7-18D8NK) was billed for Airtime Advance. The contract has been cancelled however your last invoice which date 01-11-2023 is still due.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that our records show you have provided with feedback in our previous communication. Please refer to the below:
As per discussion with the Call Centre Agent on 9 December 2023 at 10:30:14, the Agent has advised the invoice generated (H7-18D8NK) was billed for Airtime Advance. The contract has been cancelled however your last invoice which date 01-11-2023 is still due.
Regards,
Vodacom Consumer Website Team
Best regards,