SM
Selejane M
1 reviews | Active since Dec 2021
11 Jul 2022, 06:08
WORST NETWORK COMPANY
In March I called Vodacom to renew my contract which was due to expire in May 2022 the lady who assisted me said bcoz the existing contract is close to expiry they will send me a sim card with no numbers then I must call to do sim swap , I've been struggling to get through to their 082135 , in June I was billed for both contract which has caused my other debit orders to bounce now I'm left with a bad name on my other creditors and a a penalty fee om cheque account. I need a refund on my account and don't send a ****** complaint agent who does not want to listen.
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Replies (2)
Vodacom's replyOfficial
11 Jul 2022, 08:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2022, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jul 2022, 10:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2022, 10:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,