EM
Elode M

1 reviews | Active since Nov 2019

27 Nov 2019, 12:17

Worst network

Worst network provider in South-Africa. I don’t have any signal were Im living. I have been experiencing this problem now for 8 months, I have called Vodacom numerous times and every time they give me the same answer they need to log in a request. This is so frustrating as there is no response, reply nor explanation from vodacom. So then I need to call again, and get told they need to log in a request again! Really!!!! How ridicules is this. 8 month I have been having this problem/issues! I work from home but as I can not make or receive calls so no one can get hold of me, MTN and CELL C customers have great signal as vodacom customers none. I am disgusted to say the least with the worst network and pathetic customer service. I am paying a fortune every month for a contract that I can not use. Unlimited calls witch I can not make. I chose vodacom as I though its the best service provider but clearly they have proven me wrong! Being a business women myself I have never dealt with such *********** people.

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Replies (2)
Vodacom
Vodacom's reply27 Nov 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Dec 2019, 17:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team

Best regards,