HN
Humbu N

1 reviews | Active since Feb 2017

26 Dec 2023, 12:16

Worst network and service provider to have contract with better prepaid

Had a data contract with Vodacom,it expired and wanted to upgrade to home WiFi, went to Vodacom store was advised to call and cancel, and when I did service was awful, tried calling them the entire day till finally my contract got cancelled however they still continued to bill me for data I don't even receive anymore, they continued to debit over R300 for many more months till I decided to dispute the debit at my bank, and now they have marked me as bad payer really? Now I want all the money back debited previous months when contract was cancelled

0
Replies (2)
Vodacom
Vodacom's reply26 Dec 2023, 13:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
HN
Humbu N's update25 Jan 2024, 09:10
Reviewer Update
No one called me and no advances, why am i getting sms from MBD today that i owe you over R400 for contract data