HN
Humbu N
1 reviews | Active since Feb 2017
26 Dec 2023, 12:16
Worst network and service provider to have contract with better prepaid
Had a data contract with Vodacom,it expired and wanted to upgrade to home WiFi, went to Vodacom store was advised to call and cancel, and when I did service was awful, tried calling them the entire day till finally my contract got cancelled however they still continued to bill me for data I don't even receive anymore, they continued to debit over R300 for many more months till I decided to dispute the debit at my bank, and now they have marked me as bad payer really? Now I want all the money back debited previous months when contract was cancelled
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
26 Dec 2023, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Dec 2023, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HN
Humbu N's updateReviewer Update
25 Jan 2024, 09:10No one called me and no advances, why am i getting sms from MBD today that i owe you over R400 for contract data
HN
Humbu N's update25 Jan 2024, 09:10
Reviewer Update
No one called me and no advances, why am i getting sms from MBD today that i owe you over R400 for contract data
