Worst network and service...EVER!
<p>If anyone out there is considering to moving to Vodacom, DON'T. I wouldn't even give them 1 star if it was up to me. I have had issues in the past with them when I first opened my contract. Now, I was double-debited on my account byt almost R1,000.00. Since 3 April, I have been waiting for my refund. Everytime I am told someone will call me or I am promised that the money will be in my account. My account is now overdrawn so I need to pay bank charges. Vodacom don't seem to care. So much so, I was told: "Sometimes our consultants are just lazy" - as if this is a good enough excuse? I honestly am beyond words as to how angry I am. Let's hope I can make it home from work later seeing as I now have no money to put petrol in. What will you tell me now Vodaom? I am sick and tired of being **** to. Your service is shocking and unacceptable! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
