1 reviews | Active since May 2016

18 Apr 2017, 12:41

Worst network and service...EVER!

<p>If anyone out there is considering to moving to Vodacom, DON'T. I wouldn't even give them 1 star if it was up to me. I have had issues in the past with them when I first opened my contract. Now, I was double-debited on my account byt almost R1,000.00. Since 3 April, I have been waiting for my refund. Everytime I am told someone will call me or I am promised that the money will be in my account. My account is now overdrawn so I need to pay bank charges. Vodacom don't seem to care. So much so, I was told: "Sometimes our consultants are just lazy" - as if this is a good enough excuse? I honestly am beyond words as to how angry I am. Let's hope I can make it home from work later seeing as I now have no money to put petrol in. What will you tell me now Vodaom? I am sick and tired of being **** to. Your service is shocking and unacceptable! </p>

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2017, 13:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,