wC
willeen C
1 reviews | Active since Jan 2017
03 Jan 2017, 13:01
WORST NETWORK
<p> </p> <p><br />In septemeber 2016 I took out contract for a huewei P8 Lite smartphone i was told that my monthly installment was R179.00 including VAT and that i was going to get 6 gigs data over the course of 3 months 2gigs each month for 3 months which i recieved i was also told that my screen was insured for free after i confirm multiple times if it was free i was told yes it was.<br />i then activated the clip service for R10. witch should bring my contract to R190 a month i have the phone for 4 months and U've never paid R190 for this contract ever. I dont even have a contract i was told to return to store for the contract and they will email me a copy never did every time i go to the promanade branch is excuses when i call its Zenits contract or she is busy or they dont hve time. well im sick and tired of trying to get my contract when i pay vodacom for a service they ***** me over. who must pay for my petrol and travelling fare if i take a taxi.</p> <p>i then added a recurring bundle instead of a once off bundle and called immediately for them to cancel it i was adv they will debit it from my account as they provided me with pro rata charges and only gave me 40 megs of data. then they debit me for it in novemeber cause my charges was R 233.00 and charged me TWICE FOR CLIP this month they charge me almost R300 for a contract witch is suppose to be R179. called there contract centre was told oh its for 200megs of data and 100 megs of data that they gave given me I've not recieved such data from vodacom ever execpt the 2gigs of data. was on call for 24min-39 got placed on hold and the line dropped NO ONE CALLED ME BACK i was told it was escalated and someone will get back to me. i dont even know how they will get back to me. this moring i got a text with a reference number for my query.</p> <p>who will reimburse my money that i have paid to vodacom they debit my account on time every month and they get there money in full its dissapointing to know this is how there customers get treat.</p> <p>if this is not sorted and i get a refund for the money paid I WILL BE GOING TO ICASA!!</p> <p>VODACOM SORT THIS OUT AND EMAIL ME!!!</p>
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Replies (5)
Vodacom's replyOfficial
04 Jan 2017, 07:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2017, 07:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
wC
willeen C's updateReviewer Update
05 Jan 2017, 10:55yet no answers from vodacom i called there contact centre 3 days ago was advised someone would get incontact with me i specifilic said please email me as i cannot answer my phone at work but guess what my complaint is closed after 2 missed calls call rang 25 sec other one 15 sec they closed my complaint. and they send me a text to say my complaint has been closed. yet i dont have any answers.
This is appaling!!!! no email to say i couldnt get holdof you or a text or nothing. or email to ask when can i call you when are you available.
wC
willeen C's update05 Jan 2017, 10:55
Reviewer Update
yet no answers from vodacom i called there contact centre 3 days ago was advised someone would get incontact with me i specifilic said please email me as i cannot answer my phone at work but guess what my complaint is closed after 2 missed calls call rang 25 sec other one 15 sec they closed my complaint. and they send me a text to say my complaint has been closed. yet i dont have any answers.
This is appaling!!!! no email to say i couldnt get holdof you or a text or nothing. or email to ask when can i call you when are you available.
wC
willeen C's updateReviewer Update
09 Jan 2017, 11:00Another day gone 5 days later no reply from vodacom called the contact centre was advised my query had been closed. asked the person i spoke to (lelo) was advised the inciedent had been closed but there is no notes to say why it was closed or the solution to the query.
worst customer service ever!!!! im beyond dissapointed
wC
willeen C's update09 Jan 2017, 11:00
Reviewer Update
Another day gone 5 days later no reply from vodacom called the contact centre was advised my query had been closed. asked the person i spoke to (lelo) was advised the inciedent had been closed but there is no notes to say why it was closed or the solution to the query.
worst customer service ever!!!! im beyond dissapointed
wC
willeen C's updateReviewer Update
16 Jan 2017, 10:41Week 3 no response from vodacom
wC
willeen C's update16 Jan 2017, 10:41
Reviewer Update
Week 3 no response from vodacom
wC
willeen C's updateReviewer Update
02 May 2017, 13:45yet again no reply from vodacom today marks the 4MONTH that i still have this problem with them im now sick and tired of calling them.
someone by the name of hadija from the store head office called me and told me all have been sorted i will get a credit for the insurance that they where not suppose to be billing me and yet i have not recieved a refund for the amounts that they have been billng me. and what i ve paid for when i call again to ask whats happening hadija told me i need to wait she cannot give me a timescale as to when this will be sorted. she was extrmemely rude to me shouted at me when i asked what proof to i have to say that it had been sorted she said nothing i asked her to send me a copy of the email that said everything had been sorted she said NO to my face she cannot sent it.
she then told me i was annoying her and when i asked her to send me a ref all she said was good bye while i was speaking to her she dropped the line. now explain to me what kind of serivce is that who treats people like that IM GOING TO THE OMBUDSMAN im sick of this pathetic service from vodacom. and they still debit my account every month
i would like a email to escalate my complaint i want A REFUND for the money i have paid and compansation for my time trying to sort this out.
wC
willeen C's update02 May 2017, 13:45
Reviewer Update
yet again no reply from vodacom today marks the 4MONTH that i still have this problem with them im now sick and tired of calling them.
someone by the name of hadija from the store head office called me and told me all have been sorted i will get a credit for the insurance that they where not suppose to be billing me and yet i have not recieved a refund for the amounts that they have been billng me. and what i ve paid for when i call again to ask whats happening hadija told me i need to wait she cannot give me a timescale as to when this will be sorted. she was extrmemely rude to me shouted at me when i asked what proof to i have to say that it had been sorted she said nothing i asked her to send me a copy of the email that said everything had been sorted she said NO to my face she cannot sent it.
she then told me i was annoying her and when i asked her to send me a ref all she said was good bye while i was speaking to her she dropped the line. now explain to me what kind of serivce is that who treats people like that IM GOING TO THE OMBUDSMAN im sick of this pathetic service from vodacom. and they still debit my account every month
i would like a email to escalate my complaint i want A REFUND for the money i have paid and compansation for my time trying to sort this out.