1 reviews | Active since Jan 2013
<p>Suddenly stopped receiving monthly data. was told it was a promotion. No warning they just stop it. Try to buy data on the app cos on the app u get double d data. it says not enough airtime yet I do have enough. Send Twitter msgs to customer care get no reply. been trying d while day to resolve this issue. one consultant called as I rep**** to a msg asking about their service. didn't resolve my query and the call got cut off. she didn't bother to call back. few hours later I call 111. speak to a lady who says she's putting me thru to escalation. I've been holding on for over 10 minutes. almost dead with that annoying music. Vodacom does not care about customers as long as they have ur money at the end of the month. Just b late with payment n see how fast they call. but to solve a problem no one cares. I've had it with vodacom. Worst network to deal with</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
The reported instance has been reviewed and assigned to the relevant department as indicated.
Warmest regards
Elroy
Best regards,
The reported instance has been reviewed and assigned to the relevant department as indicated.
Warmest regards
Elroy
Best regards,
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