MZ
Mbalenhle Z

1 reviews | Active since Aug 2016

10 Aug 2016, 16:08

Worst most DISGUSTING service!

<p>Your service is ****! I booked a phone in for repaires and it came back with more damage and not repaired! I got a ****py service from your repair centre when I stated that my phone was in a worst state compared to how it was when I booked it in!</p> <p>A so called repair technician by the name of Lucky Komane said I was making excuses I asked for his manager Who told me they didn't touch my phone said when all phone come for repairs they are out in a bin! The funny thing is that I got a quote which I accepted so how do you send a client a quote for a phone that has not been examined/ assessed cause I was told by Tumi who called himself a supervisor that my phone was not touched it was kept in a bin, would give me a straight answer in how they have me a quote for a phone that never touched.Now it's damaged even more cause it was probably thrown in that bin with the rest of the damaged phones! I want my phone back in the state that it was before it was thrown in the bin by your *********** employees!!! Your stuff is rude and they need to be sent back to training, if they got training prior to my complaint then I suggest you fired that trainer cause the stuff is just messing around!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 18:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team

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