1 reviews | Active since Sept 2016

28 Sept 2016, 15:31

Worst mobile provider ever!!!!

<p>Last month I trasnfered my personel mobile accounts to my bussiness. I have not receavid an invoice from Vodacom and paid my account in my old account. I noted that no payment went off when I logged in on my Vodacom account and phoned them on the 6th of September. I told them my story and I was told they do see the old account was paid and it is the wrong account. They reqeusted a proof of payment which I do not know why as they already have my payment. On the 16th they cut my line with out letting me knowbut I was told they are sorting it out. I descovered it on the 17th that they did cut my line as I thought it was a bad reseption area. The 17th I had massive fights with Vodacom and all of the call center operator cant help you. As soon as I told them this is my businees account and I will sue them for damages they unblocked the line. It is now the 28th of September and Vodacom still has no clue what they are doing. My account is still in areas which they have the payment. Last week I was promised 7 days and it will be cleared up. Today I received a phone call and Vodacom telling me that my credit status will be affected. After this I completely lost it. What more can a person do if you work with a bunch of idiots!</p>

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2016, 15:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team