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Carl M

1 reviews | Active since Dec 2016

30 Sept 2022, 16:05

WORST LEVEL OF SERVICE I HAVE EXPERIENCE FROM A SO CALLED TOP NOTCH CELLPHONE PROVIDER

It comes with great sadness that I have to right this complaint because all I have even known was vodacom but the level of service I have experienced have been utterly terrible.

I have app**** for a new cellphone contract through their online portal on 23 September 2022. I have not had ay feedback, nobody comes back to me and the status stays the same on the order.

I have called every single day since I have app**** for this contract. Every single time someone answered they told me the exact same story...It is with validations and nobody can do anything about it. I would think that I vodacom sells a service to the public they should be able to work or deliver on this service that they are selling. Up to date I have had to resolution to this and nobody at vodacom can seem to assist me with this request.

I have in the meantime left the country on a business trip and now I am trying to get this cancelled and what a surprise.....They cannot even cancel this order. I have been pushed from pillar to post and with absolutely no results from vodacom.

Why do you sell a service if you cannot give the customer service..!!!!!!!!!!!!!!!! Absolutely pathetic service I have received from vodacom and I would like to get this cancelled....Imagine I signed up on a month contract and having to deal with this **** service.

0
Replies (2)
Vodacom
Vodacom's reply01 Oct 2022, 13:31
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 


CM
Carl M's update03 Oct 2022, 08:51
Reviewer Update
This is now another week again and absolutely nothing, Called the call centre this morning again and still no change to this. Same story that they still have to get this sorted internally....What is happening internally...DOES VODACOM NOT KNOW WHAT THEY ARE DOING....?????? OR ARE THEY SELLING A SERVICE BUT DOES NOT KJNOW HOW IT WORKS....WHY THEN PUT THIS SERVICE OUT TO THE PUBLIC IF IT IS NOT WORKING....????????????