SM
Sinenhlanhla M

1 reviews | Active since Oct 2018

29 Mar 2024, 07:06

Worst ISP suggestion to use another provider

I have had the worst experience with Vodacom fibre for over 2 months.

For the past 2 months I have been trying to have my fibre line activated with Vodacom. I have called more than 20 times speaking to various consultants, team leaders and managers to no avail.

After 2 months someone finally decided to send a technician to my house to fix the issue. After the technician left the Wi-Fi worked for all of 2 days after which I started experiencing the very same issue.

I have received such bad service overall that I have reconsidered having any business with Vodacom in future. Currently my entire family uses Vodacom contract phone’s and Sim and we are using Vodacom fibre for our business. I will be cancelling all products.

If you are reading I suggest you do the same. Most services offered by Vodacom are at a premium to their competitors rates and based on service I have received it’s not worth it. I will be moving to MTN. I suggest you do the same.

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Replies (1)
Vodacom
Vodacom's reply29 Mar 2024, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team