Worst ISP in South Africa

Item: Vodacom
Rating: 1
Author: Jermaine M

Between 6 and 10pm I get throttled. My 100meg line becomes 5meg at 6pm. Immediately at 10pm its back to full speed. 5 days and not one call or email back to say its being worked on.

All I get are default robotic responses. For 20 years we've been battling with Vodacom, here's to another 20

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Mar 2022, 19:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Mar 2022, 19:54

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Jermaine M's updateReviewer Update

22 Mar 2022, 13:05

The initial ticket opened was closed without resolution. An email sent to me saying attempts to contact me was made which is utter bull****! I work from home. I am available the WHOLE DAY!!

Now I have to log more tickets incase they get closed again! You think cause you pay for service you actually get it?!

Jermaine M's update22 Mar 2022, 13:05

Reviewer Update