JH
Janine H
1 reviews | Active since Nov 2019
28 Dec 2019, 14:32
Worst ISP
Vodacom is the worst service provider ever! I’ve app**** for a fibre installation with VC in AUGUST already, got nowhere and contacted Vumatel myself for installation after many unreturned calls, queries etc. Because I’ve already signed a contract with VC unfortunately I had to stick with them. But AGAIN after numerous calls they can’t activate the line, need to “escalate” it to a “specialist” called Mary, who also can’t solve this. They are absolutely unprofessional, unhelpful and couldn’t care less about their clients. Biggest mistake to stay with them!
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Replies (1)Vodacom's replyOfficial
29 Dec 2019, 11:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2019, 11:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
