JH
Janine H

1 reviews | Active since Nov 2019

28 Dec 2019, 14:32

Worst ISP

Vodacom is the worst service provider ever! I’ve app**** for a fibre installation with VC in AUGUST already, got nowhere and contacted Vumatel myself for installation after many unreturned calls, queries etc. Because I’ve already signed a contract with VC unfortunately I had to stick with them. But AGAIN after numerous calls they can’t activate the line, need to “escalate” it to a “specialist” called Mary, who also can’t solve this. They are absolutely unprofessional, unhelpful and couldn’t care less about their clients. Biggest mistake to stay with them!

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2019, 11:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team