Worst Internet Service provider ever.

I have opted to try use Vodacom as a fibre internet service provider, and to date the service has been very poor.

Delivery of the hardware and service was prompt and I was totally happy with the initial interactions.

***-2

To my disappointment it stopped working for a while. 1. I have logged tickets and only days after I got some watered-down response. Due to no internet, I have lost a great deal of work as the outage was not investigated promptly. 2. A few days later the service was back up

Interim LTE Using the LTE service had no issues other than the above mentioned until Vodacom had some billing issue.

I changed bank accounts and sent an email to change my banking details.

Vodacom then tried to deduct payment from wrong bank account. I was immediately suspended. After several phone calls it was not resolved and I was requested to pay the outstanding amount witch I did. I informed Vodacom that banking details has changed and that I did send an email.

I requested outstanding amount and it was ONLY about R300 that I paid.

Service was re-instated for only 2 days and I was suspended again!!!!!

This time Vodacom decided to take all my manual top – ups from previous months and only bill be one big amount a couple months later. R5999 odd

The reason I only top up for a certain amount a month is because that is my budget for the month. I also nearly always get error topping up from the very bad online interface. So sometimes I would have to request another top-up as it said it failed.

My service was removed and a 7 days warning letter was submitted to myself that Vodacom will take legal action.

I once again spoke to several departments. I asked why I was billed such a huge amount if I topped up months ago. Response was they might have had a billing issue.

I offered to pay in 2 instalments and I was informed my service might be re-instated after arrangements has been made.

At the end I'm paying for a service I don't have. And getting it back up is always an issue.

Call agents have no idea what they are talking about and Vodacom Systems are always slow.

Vodacom is the worst service provider for anyone that relies on always on internet!