LP
Lena P
1 reviews | Active since May 2021
17 May 2021, 11:31
Worst internet provider and customer center
Paid my monthly debit order for 50GB day 30 GB night.
16 days into the month, app and website shows I've only used 12.5 GB but I only have 1.17 GB left.
Called the customer care line, no technical experience, no answers, no help whatsoever...
Says they will give me 20GB because I disputed. I only received 9.7 GB
Basically *****ing my money as 36GB is missing and I paid my monthly debit in full..
Useless useless useless
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Vodacom's replyOfficial
17 May 2021, 11:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2021, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team