RB
Relene B

1 reviews | Active since Jan 2021

27 Jan 2021, 15:38

Worst Internet Provider

120 hours later and my business is still without Wifi! I run a business from my home and I recently switched to Vodacom Fibre with Vumatel. I was assured that I would spend NO TIME without internet, this was however not the case. I have been calling Vodacom Help Line, as well as Vumatel at least every hour for the past 5 days. Every person I speak to assures me that escalated the problem to the manager - yet still no response came from that. This is the absolute worst service I have ever received. A business running without wifi, I lose valuable time and income everyday that I am without internet. With this also comes the problem that my landline system is also out of service due to the lack of internet and therefor my clients cannot get hold of me.

0
Replies (2)
Vodacom
Vodacom's reply28 Jan 2021, 07:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RB
Relene B's update28 Jan 2021, 08:07
Reviewer Update
Thank you very much for your response. If I can ask you to put a rush on the query. I'm leaving for a meeting out of town and I cannot leave my business and staff without internet.

Please....