eJ
edin J

1 reviews | Active since Aug 2012

04 Feb 2022, 20:58

Worst Internet fibre municipality in the world.

One star for this once legend company is now too much for how pathetic it has become.Even municipality service show better support. You guys suck …. Absolutely without a doubt … you have the worse rating.. worse support and the worse attitudes.. let alone the worst service.. even TELKOM is getting it right. I’ve Been now without fibre since Monday 31January for a week now and this is the second time in 6 months. When you call them …. This hopeless very well trained call centre will hold a lie to their graves. Half of Durban does not have fibre and these nitwits will tell you to keep switching your router on and off, when they know full well where the problem lies. They will pas the buck to VUMA and load shedding as the cause but will never tell you that the issue lies with them. After 100 calls and 10s of logged requests it not hard to figure out that in the midst of all this.. that Vodacom is digging their own grave of lies and deceit and think that their customers are half wits. You blame everyone and say it’s the infrastructure yet my neighbour has Another network and their Vuma fibre works fine. You suck vodacom , you lying sack of ****s….

Can I please have my fibre back and can someone from the” Vodacom municipality” please get off your **** and get your hands inside your muck and mire and please clean this **** up. Cause it’s starting to stink.

We have businesses to run and come time to renew you can be rest assured you will be last on that list… cause you officially suck..

Feel free to call me if… if you are the head of Vodacom.. feel free ….. cause I don’t think you have the *****..

0
Replies (3)
Vodacom
Vodacom's reply05 Feb 2022, 15:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
eJ
edin J's update07 Feb 2022, 08:35
Reviewer Update
Good day. I see that the automated response works like a charm. No can someone there actually follow up. I so sick and tired of these promises and you don’t deliver.
It’s been 8 days and nothing.
No a single phone call. Every call to you I had to make. Do you understand how frustrating you organisation is. So do I need to find an alternative here.. it’s seems like no one is able to resolve this soon.
Do I need to cancel my contract and find a new provider??? Can a human give me an answer instead of an automated response.
Your PR sucks. I guess you truly have to many customers.

eJ
edin J's update10 Feb 2022, 00:54
Reviewer Update
Please go back to your drawing board cause the fibre is offline again . I mean how am I suppose to run a business. I’m am at a loss for words.
I have to use my mobile phone to share a hotspot to get my work done.
Why.. why should I have to be at the end of this horrow show.
Can I ask nicely. Can you very smart guys at Vodacom please fix my fibre cause it’s MAKING ME VERY NAAR..