Worst Insurance ever!

I submitted a claim for my tablet/laptop that was ****** on the 14 Jan 2019. On the website it says 48hours turn around time, it has been almost a month now and no feedback at all and no one can give me answers. Phones dont get answered, emails get no response. I am a technical sales rep and use my device everyday. What a useless insurance, they never late with a debit order but the moment you need them you left in the dark. I had to go buy a laptop my own laptop!