Worst helpline service ever. ( Fibre)

We moved into a new home that had fibre installed. I activated my fibre through vodacom and received my router 2 days later. From the get go the wifi was really unstable and I was not able to connect to the 2.4GHZ. The 5G also let me down every 5-10 min by just disconnecting or buffering. Keep in mind that i am paying for a 60 MB line that currently is running on a avarage 10-15MB on a good day.

I phoned the helpline 6 times. They opened two tickets which they never came back to me. I phoned again just to be told that tickets was closed to my suprise. Another was opened today.

Worst of all is the fact that i will be billed for fibre that i can not use.

Pathetic service from vodacom