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AB
Arend B

1 reviews | Active since Sept 2020

06 Oct 2023, 14:13

worst help and support.

Vodacom Help and Support is off NO HELP AND ***ALL SUPPORT *** SR 513465... No one there can give any feed back. ironically internal communication problems in a communication company. i love the fact that vodacom employees is handicapable and handicapped. i will employ some one with the same can do attitude, for the sake of payments to Vodacom.

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Replies (5)
AB
Arend B's update06 Oct 2023, 15:03
Reviewer Update
***
Vodacom
Vodacom's reply07 Oct 2023, 11:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply09 Oct 2023, 10:29
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query was escalated to our fibre support team for further assistance. Based on the feedback provided, our team assisted and confirmed that your connection is restored.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

AB
Arend B's update13 Oct 2023, 13:49
Reviewer Update
you can confirm its down again..................... i am not going to pay you
AB
Arend B's update13 Oct 2023, 14:18
Reviewer Update
new sr nr 539316