Worst fibre service you can ever imagine

Worst worst worst experience ever. During lockdown we find out that we paying for a service we not getting. We have a 20mbps fibre connection and our fup(fair usage policy) is suppose to kick in on 750gb but no they cap is at 500gb. We have been trying to up our line to a 50mbps for a WEEK now with no luck the consultant keep sending us a quote for the line we already have soooo frustrating we phone everyday and no one can assist. Oh we then got hold of the consultants cellphone number Bridget Ndlovu and her phone is on silent (thanks Truecaller) we have asked numerous people 2 different Jason’s and Moosa to assist us or get management to phone us with no luck atvall