AN
Anna N
1 reviews | Active since May 2016
20 Feb 2022, 21:06
Worst Fibre service providers
Worst Fibre service provider ever. I regret switching from MWEB to them. They convinced me to switch to them promising better connection than MWEB. I started using them in December but already I'm fed up with them. I spent more than 3 days on two occasions each time. When you call them they say it will take 24 to 48hrs for your call to be assigned to a technician. Imagine, working from home and have to experience these. We have to buy data so we can be able to work while we are paying them R699 that we cannot use. I am definitely canceling this contract. I'll rather pay their penalty fees. I definitely do not recommend them. If there was a zero star I was gonna give them.
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Replies (1)Vodacom's replyOfficial
21 Feb 2022, 07:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Feb 2022, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
