Worst fibre service provider ever

I am an existing Vodacom customer for over 20 years and have never switched over to any other network provider , currently have 5 Vodacom contracts ,never missed a payment I recently moved house because of property being sold due to a divorce,and hence had to get WiFi for the new property,thus cancelled my existing WiFi with Telkom as this was a shared expense and decided to go with Vodacom.Since the 28th January it's been a back and forth situation with Vodacom sending routers and ram sending it back cancelling the orders and myself having to re order again. My children having assessments to complete and having no access to wi-fi since end Jan.Calling into Vodacom fibre has been the most horrible experience ever.every agent has a different story or explanation about the process transfering me to installation, cancellation departments and being told about SLA or the best response was you just have to wait.The ultimate was this is not my job as if the agent was doing me a favour.pathetic service and process .1.if I was by the means I would cut my relationship with Vodacom and pay up all my contracts and go with another provider for all my mobile and WiFi needs ,but due to my financial obligations to Vodacom I'm stuck .Asked to speak to a team leader ,was told you will be placed in a queue because everyone wants to speak to a manager wow .I can't express my frustrations enough I'm sick to the core of how this whole situation is being handled . My daughter has assignments due to be able to write exams and we are of no means to buy data daily. I'm so angry right now ..oh by the way I'm still waiting on my WiFi to be installed since the 29th January 2026