KM
Kutlwano M
1 reviews | Active since Feb 2020
20 Aug 2021, 12:28
WORST FIBRE SERVICE PROVIDER
WORST FIBRE INTERNET PROVIDER EVER! In the month of August i have logged 3 different calls with 3 different reference numbers but that is all they do, give you a reference number then nothing gets done. The frustrating thing is that all the people you can talk to can only ever say " we will call you back " then it never happens. I am currently paying for a fibre line i do not have connectivity on and nobody is interested in my story. I am left with no other option but to block the debit from my account, maybe then some1 will call me back and be interested in my story, thats if they dont just take me to their lawyers for not paying
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Replies (2)KM
Kutlwano M's updateReviewer Update
20 Aug 2021, 12:58Just great!!!....received a call now and they want to send a technician only next week Monday. So my internet goes down on Wednesday and a technician gets sent the following week?? bare in mind this is after multiple reference numbers
KM
Kutlwano M's update20 Aug 2021, 12:58
Reviewer Update
Just great!!!....received a call now and they want to send a technician only next week Monday. So my internet goes down on Wednesday and a technician gets sent the following week?? bare in mind this is after multiple reference numbers
Vodacom's replyOfficial
20 Aug 2021, 13:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Aug 2021, 13:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team