JJ
Juliana J

1 reviews | Active since Jul 2023

19 Jul 2023, 12:53

Worst Fibre Service Provider

Firstly, I was double debited for 2 lines, (one household) when enquiring about a refund was told they keep the credit. Then had my existing fibre line disconnected on 01 July. I enquired at least once a day for feedback, have been told a million stories. To date I'm still disconnected going on 20 days. Last comms was a new line was issued - still not connected. Customer service and feedback is that of a 10 world country, PATHETIC

0
Replies (1)
Vodacom
Vodacom's reply19 Jul 2023, 14:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team