JJ
Juliana J
1 reviews | Active since Jul 2023
19 Jul 2023, 12:53
Worst Fibre Service Provider
Firstly, I was double debited for 2 lines, (one household) when enquiring about a refund was told they keep the credit. Then had my existing fibre line disconnected on 01 July. I enquired at least once a day for feedback, have been told a million stories. To date I'm still disconnected going on 20 days. Last comms was a new line was issued - still not connected. Customer service and feedback is that of a 10 world country, PATHETIC
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Replies (1)Vodacom's replyOfficial
19 Jul 2023, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Jul 2023, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
