JV
Juan V

1 reviews | Active since Dec 2017

17 Mar 2021, 18:10

WORST FIBRE SERVICE- No activation after 144 hours - 6 days

It's been 142 hours since my fibre line was installed by vumatel. I keep hearing that the line will be activated after 24-48 hours. After numerous calls and emails nothing has still happened and my activation request was not sorted out.

I have wasted hours of my time and money to try and get this sorted out to no avail.

After telling numerous support staff that I will cancel my contract, I have received no proper support and every time I get told a different story.

Clearly Vodacom has no interest to service clients as advertised and clearly does not care about their clients.

I will be cancelling all my contracts with Vodacom, but I'm sure they will not care about that.

This has been the worst service I've received and totally destroyed my trust in this so called company.

0
Replies (1)
Vodacom
Vodacom's reply18 Mar 2021, 07:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team