Worst Fibre service in the Country

Terrible service, I have been waiting for nearly 3 weeks now for a technician to come and fix my fibre, I was told on the 27th of Feb that a technician will arrive on the 3rd of March but he never contacted me and never showed up, I received an SMS on Saturday the 5th saying that technician was delayed, I contacted them on the 8th requesting an update and the first person made me wait on the line before just putting the phone down after about 5 minutes of waiting, the second person told me they will log it again and send me a new service request number but never received it. This is the most useless service I have ever experienced.