Worst fibre service ever

We joined Vodacom in December 2024 since we moved from Gauteng (Where we were also a Vodacom customer without any troubles. We joined on a 100/100 line. Where at first we waited about a week for some one to come and install. There after we had speed issues were we reported it multiple times (50 down 25 up) after about 6 weeks the issue was finally resolved where Vodacom registered the speed as 50/25 with Vumatel and thus the reduced speed even though on Vodacoms side we were registered as 100/100. This was finally resolved and then since the 22nd of March 2025 we experience no connectivity for anything between an hour to 6 hours or maybe more. We report, the agent tries to resolve with no satisfaction. The call is ended and then after 1 to 6 hours the connection will come back. The same issue was reported again on 13/04/2025 and again on 28/04/2025. On the 28th of April a ticket was logged. where no feedback was received on the ticket. Then on the 4th of May same issue started, again it was reported however this time it has been connecting disconnecting consistently. Even now still no resolution. I have contacting Vodacom at least 3times a day. Every time the agents starts from scratch asking the same time consuming questions and then promising that they will contact me with feedback but no one has given feedback so far. If I dont call them I recieve no feedback. In these calls some refer to the router being the issue and Vodacom are still deciding on whether to fix or replace the S3 routers where others does not mention this. Seems like no actually knows what the issue is. Feels like the personel are not trained or educated to resolve issues

Call this up to bad luck or what ever but never in my life have I experienced such bad service. I have been a loyal Vodacom customer not just on fibre but with cell phone contracts etc.

We are seriously considering cancelling the contract and going to another ISP.