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Nico P

1 reviews | Active since Jul 2011

02 Dec 2019, 11:28

Worst Fibre service ever

Fibre has not been working as it should. We have 5 minutes of internet and then 20 minutes or more of the internet being down. Been having the issue for more than a week now. Called 3 times already and service request has still not been allocated.

Everything in house is connected to the internet. TV streaming services, etc.

0
Replies (4)
Vodacom
Vodacom's reply02 Dec 2019, 12:04
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
NP
Nico P's update02 Dec 2019, 17:42
Reviewer Update
Another day without Internet and without any service from Vodacom...
NP
Nico P's update02 Dec 2019, 19:07
Reviewer Update
And then there was no internet at all.
Vodacom
Vodacom's reply11 Dec 2019, 10:58
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team