BK
Bartjie K
1 reviews | Active since Sept 2017
09 Oct 2020, 08:16
Worst fibre service
Matlhodi Kgosiemang, works for the Vodacom Fibre team.
This has to be the worst service I received ever from a person. I have send her 8 emails from Monday, 5 October 2020 and haven't heard anything back from her regarding my re-allocation request, today is 9 October 2020. I also phoned the contact centre and to try and resolve this, but its still not resolved.
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Vodacom's replyOfficial
09 Oct 2020, 08:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Oct 2020, 08:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team