Worst Fibre providers in Africa.

If there were 0 stars I would give them that . This is the worst customer experience I have ever had. we have tried to cancel our fibre contract 3 months ago but they are not responding to the cancellation request , it is near impossible to cancel our fibre contract . Pathetic service , we are trying to cancel because when we tried to upgrade our package to a faster speed they didn't do it for a year, I was literally trying to pay them more money but they didn't upgrade . Poor customer service when trying to upgrade and even worse when trying to cancel . I would rather go back to a one mb ADSL line with Mweb for double the price than stay this *********** circus of a company. However I cannot cancel the contract so it seems I am trapped.