JW
Johan W

1 reviews | Active since Feb 2015

03 Jan 2022, 18:42

Worst Fibre Provider, worst customer support

So getting Vodacom Fiber was not as pleasant as expected. Initially Fiber was not available in our area, we were informed that we could Business Wifi for the time being then upgrade to Fiber when available, sounded like a plan..

Now we are stuck for six months already with issues on cancelling the previous wifi service, as the sales person also conveniently forgot that it was an upgrade to top that Vodacom support suddenly have no record of the reference number we received when the cancellation was logged and nothing else is happening.

Try to phone them again and you get transferred from here to there with no help, this is unacceptable.

Definitely do not get Vodacom Fibre they are the worst, 100mb line, possibly slower than my 10mb ADSL which we had previously.

0
Replies (2)
Vodacom
Vodacom's reply04 Jan 2022, 07:11
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JW
Johan W's update07 Feb 2022, 18:25
Reviewer Update
It has been a month since.. no action.. tried phoning several times just getting transferred and no-one knows how to resolve.. WHO CAN I SPEAK WITH TO GET THIS RESOLVED??????