Worst Fibre Provider ever.

BEST BELIEVE THEY ARE THE WORST FIBRE SERVICE PROVIDERS IN THE WORLD.

I tried cancelling my Vodacom fibre account earlier in the year because the service absolutely ****. The consultants who worked with me were not helpful at all. There was one consultant who ended up assisting me and they gave me a better wifi option just to keep me as a customer. This happened at the end of March. They confirmed that everything is in order and on the 1st of April the new amount will go off. April and May debit orders remained at the higher price (the old contract amount).

I queried this with vodacom. They said on the system the new order/contract never was finalised on the system, still don’t understand how and why??? This consultant said she confirmed and the billing department will be in touch to reimburse me for the 2 months that I paid the extra month. WELL GUESS WHAT - NOTHING. ZERO communication.

Can someone from Vodacom please contact me?! And actually assist me with my query and money that is owed. I want to cancel my contract because so far, you guys have not helped me a single bit. We’re going into month 5 of my whole issue and still nothing is resolved and no one helps me anything.