Worst Fibre ISP to deal with!

Vodacom's customer service is horrible. I have never had an issue resolved in less than 2 weeks for my fibre service. This is the third time I've had an issue and it has taken more than 2 weeks to get any help.

Their most famous words are "we'll escalate" they will escalate the same issue 4 times before moving onto the next stage that also has to be escalated. At this point I think I have 5 reference numbers because every day there's a new story.

For this relocation issue they have provided the wrong address to Meteo Fibre, failed to pick up that there's no MetroFibre infrastructure at my new place, gave Vuma wrong address as well, and no communication. Everyday for the last 13 days I've had to follow up myself, unless they said 48 hours.

Worst ISP to deal with!