HM
Hasa M

1 reviews | Active since Jun 2018

01 Jun 2018, 13:25

Worst fibre in SA: Vodacom fibre

If I could they'd get 0 stars.

- fibre is terrible, slower than advertised and unreliable in connection - website down for months - scheduled a migration and followed up twice. 3 months have passed and no response from the country's most arrogant service provider Vodacom - forget escalating a query, there's no escalations dept. They - call centre is not trained to be helpful or even courteous

If I could be done I would be but my area only has vodacom fibre. You think i shouldn't be complaining, thanking my lucky stars that I have fibre? Then I wish vodacom fibre on you dear, good luck with that

0
Replies (2)
Vodacom
Vodacom's reply01 Jun 2018, 15:00
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jun 2018, 10:09
Official

Good day

Thank you for taking my call and confirming that you received the mail requesting additional information.

We can only assist further upon your reply.

Regards

Moddy