KK
Koketso K
1 reviews | Active since Oct 2020
27 Oct 2025, 16:08
Worst Fibre - Forever down
Worst fibre service. Last month we experienced downtime for almost 4 days. Now today, our fibre has been down since 7am, 8 hours later no action or update from Vodacom dispute the numerous calls I have made to them. People using rain WiFi are laughing at Vodacom fibre users as we always experiencing issues in the estate. The amount of inconvenience Vodacom has caused is too much, no sense of urgency at all.
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Replies (2)
Vodacom's replyOfficial
28 Oct 2025, 07:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2025, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Nov 2025, 14:03Dear Koketso Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the downtime credit was processed. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2025, 14:03
Official
Dear Koketso Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the downtime credit was processed. Regards Consumer Website Team
Best regards,