Worst Fibre Experience .. Two weeks later

Item: Vodacom
Rating: 1
Author: Gail L

My Fibre has been down for two weeks now. I have followed up almost every day the same feedback. We have escalated and the technicians have not responded. Their communication is pathetic! They can't even send a lame sms to advise of the status of the query.Two weeks later!!!!! Nobody's seems to give a damn.

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Replies (1)

Vodacom's replyOfficial

02 Feb 2025, 11:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s . Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply02 Feb 2025, 11:19

Official