SC
Shannon C

1 reviews | Active since Oct 2024

03 Dec 2024, 07:10

WORST FIBRE EXPERIENCE

I have never had such a bad experience. A vodacom fibre sales rep by the name Collen Monyela came to our door and offered that we try a month to month ( NO CONTRACT ) fibre connection. We were given a trial period and were completely unsatisfied and contacted Collen to cancel which he confirmed and asked him to collect the router which he also confirmed. No one ever came and we kept trying to call through watsapp and other means. No answer, until a few days later which he said he will escalate the matter. Nothing was ever done. The rep even blocked us, how unprofessional!!!Now we are sitting with a CONTRACT, WE NEVER ASKED FOR!! I have never been so disappointed but utter lack of professionalism. To help anyone out there, don't let any vodacom fibre sales rep get you caught into their scheme. They will just swallow you into a hole of debt.

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Replies (1)
Vodacom
Vodacom's reply03 Dec 2024, 08:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,