SB
Sybrand B
1 reviews | Active since Jan 2024
03 Sept 2025, 09:25
Worst fibre ever
Vodacom multi automation is a ****. My father in law is waiting 14 days for Vodacom fibre to come out and fix his NEWLY INSTALLED FIBRE In there customer service notes it states 24hours comeback support two weeks and counting, we escalated this 4 times. Managers always busy never available. Worts service I ever encountered, is this blatant evert to supress old people. Pay for a service and not receiving any service, but they do not worry while getting money.
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Vodacom's replyOfficial
03 Sept 2025, 10:11Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply03 Sept 2025, 10:11
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
SB
Sybrand B's updateReviewer Update
08 Sept 2025, 16:26So Vodacom fibre or whatever they want to call themselves. Confirmed call out for last week Friday. They could not make it!
Then scheduled for Monday morning 0800
They team then had a bakkie breakdown then 10 to 11
Then they moved it again 11 to 12, then they had an emergency to other client.
Can you believe it they phoned and i told them we will cancel the service next week. This must be the worst service I ever heard of. Then they send me an sms service ticket has been closed. So 3 weeks plus 2 days excuses. Vodacom fibre is a joke, how much business do they loose with service like this.
And you advertise as the best service provider in SA, it still feels like a **** because you pay but no service...
Then scheduled for Monday morning 0800
They team then had a bakkie breakdown then 10 to 11
Then they moved it again 11 to 12, then they had an emergency to other client.
Can you believe it they phoned and i told them we will cancel the service next week. This must be the worst service I ever heard of. Then they send me an sms service ticket has been closed. So 3 weeks plus 2 days excuses. Vodacom fibre is a joke, how much business do they loose with service like this.
And you advertise as the best service provider in SA, it still feels like a **** because you pay but no service...
SB
Sybrand B's update08 Sept 2025, 16:26
Reviewer Update
So Vodacom fibre or whatever they want to call themselves. Confirmed call out for last week Friday. They could not make it!
Then scheduled for Monday morning 0800
They team then had a bakkie breakdown then 10 to 11
Then they moved it again 11 to 12, then they had an emergency to other client.
Can you believe it they phoned and i told them we will cancel the service next week. This must be the worst service I ever heard of. Then they send me an sms service ticket has been closed. So 3 weeks plus 2 days excuses. Vodacom fibre is a joke, how much business do they loose with service like this.
And you advertise as the best service provider in SA, it still feels like a **** because you pay but no service...
Then scheduled for Monday morning 0800
They team then had a bakkie breakdown then 10 to 11
Then they moved it again 11 to 12, then they had an emergency to other client.
Can you believe it they phoned and i told them we will cancel the service next week. This must be the worst service I ever heard of. Then they send me an sms service ticket has been closed. So 3 weeks plus 2 days excuses. Vodacom fibre is a joke, how much business do they loose with service like this.
And you advertise as the best service provider in SA, it still feels like a **** because you pay but no service...