Worst Fibre ever

I am so disgusted by the way I am being treated by Vodacom!!! I have been busy with a fibre query since the 11yh Aug and still have no help dispute calling in daily and I am still being charged for a service that dies not work. I need Achmatvwho is the 3rd tier to sort my problem out Today I am tired of calling in and getting no where. I want my money back and I want to cancel the opportunity to resolve the matter is finished. Cancel the service and fetch your router I am done!!!!!!!!!!!!