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denisecoertze D

1 reviews | Active since Jan 2017

11 Aug 2021, 22:49

Worst fibre ever

Horrible service! That's all I can really say about Vodacom Fibre. We got our Fibre line installed beginning July and have had continuous interruptions ever since. Our line disconnects approximately 6 times a day for about 2 hours at a time! I have phoned the call centre for help over 15 times in the last month! They send a technician out yesterday and after dealing with his extremely rude attitude of telling me "the situation won't happen again so I don't have to worry" the line disconnected yet AGAIN last night for 2 hours and now again!

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2021, 07:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team