Worst Fibre customer service

WiFi issue since 4 September and no resolution ! Called 3x and every time a different story and none related . 1st call was told it is issue at base station - all my neighbours have WiFi so how can this be ??!!!! Why give false info ??? Yesterday I was told the supervisor can configure router from their side - this morning I was told my type of router can not be configured in this way!!!! *********** is understatement and the problem reported on 4th was never logged and each time I call done incorrectly. This is not the 1st time we have had issues with Vodacom Fibre and the previous time as time this happened we waited 10 days for a technician to be assigned who only arrived 2 days later. We are on day 6 now and seems this will be same shocking services sent from pillar to post with no timeframe on resolution. WiFi is critical for my work and this is unacceptable !